International Warranty

The following Tavannes Watch Co (International) Warranty applies to Tavannes watches purchased or presented for warranty service in any country. What the Tavannes Watch Co (International)Warranty covers and for how long your watch has been made according to the strict quality standards of Tavannes Watch Co and with all the care of highly qualified watchmakers. Nevertheless, the watch is covered by this Tavannes Watch Co (International) Warranty against defects in manufacturing and materials. 

Please contact one of the authorized Tavannes watch Co boutiques, Tavannes Watch Co retailers or Tavannes Watch Co After-Sales Service Centers (see service contacts below) and they will be able to provide warranty service as defined herein.  

Tavannes Watch Co warrants its product against defects in materials and manufacturing for a period of two (2) years from the date of purchase (the “Warranty period”). If the product is returned during the Warranty period, Tavannes Watch Co will repair or replace any defective watch part free of charge within a reasonable time after the product is returned, subject to the right to charge for shipping costs. Upon expiration of the Warranty period, any repairs will be subject to a service charge. How to obtain service you may obtain service by bringing or sending the watch to your authorized Tavannes Watch Co boutique, Tavannes Watch Co retailer or to any Tavannes Watch Co After-Sales Service Center as further indicated below. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance. In order to obtain service through this Tavannes Watch Co (International) Warranty the watch must be accompanied by the original warranty card that was included with the watch at the time of purchase. To be valid, the original warranty card should be: – either duly completed, dated, stamped and signed by an authorized Tavannes Watch Co boutique or Tavannes Watch Co retailer, at the time of purchase; – or duly activated electronically by an authorized Tavannes Watch Co boutique or Tavannes Watch Co retailer, at the time of purchase. Such card may only be completed or activated electronically by an authorized Tavannes Watch Co boutique or Tavannes Watch Co retailer.  

What is not covered under the Tavannes Watch Co (International) Warranty  

The Tavannes Watch Co (International) Warranty does not cover:  

a. Defects and damage due to loss, theft or fire or other causes beyond our control.  

b. Defects and damage resulting from misuse or negligence or accident.  

c. Defects and damage caused by improper use (knocks, dents, crushing to the case or crystal, etc.), alterations, tampering, dismantling or services and repairs completed by anyone else than an authorized Tavannes Watch Co boutique, Tavannes Watch Co retailer or Tavannes Watch Co After-Sales Service Center, or by the use of components other than those recommended by Tavannes Watch Co. 

d. Defects and damage due to fair wear and tear. 

e. Fair wear and tear of non-metallic straps or bracelets (leather, rubber synthetic polymer, etc.). 

f. Watches where the serial number originally imprinted on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced. 

g. Routine maintenance and cleaning. Tavannes Watch Co Service Contacts Only authorized Tavannes Watch Co boutiques, Tavannes Watch Co retailers and Tavannes Watch Co After-Sales Service Centers are entitled to provide warranty service as defined herein. For more information and a complete list of authorized Tavannes Watch Co boutiques, Tavannes Watch Co retailers and Tavannes Watch Co After-Sales Service Centers, please consult the Tavannes Watch Co website: 

 www.tavannes-watch.swiss 

or ask the authorized Tavannes Watch Co boutique or Tavannes Watch Co retailer indicated on the warranty card or in your sales documentation. 

Additional warranty conditions applicable in the United States of America and Canada only: 

Tavannes Watch Co Limited Warranty 

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, TAVANNES WATCH Co INTERNATIONAL WARRANTY SET FORTH ABOVE IS A LIMITED WARRANTY AND SHALL BE THE EXCLUSIVE MANUFACTURER’S WARRANTY IN LIEU OF ANY OTHER EXPRESS WARRANTIES.  

NEITHER THIS LIMITED WARRANTY NOR ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND BEYOND THE PERIOD OF TWO (2) YEARS FROM THE DATE OF PURCHASE.  

FOR A PERIOD OF TWO (2) YEARS FROM THE DATE OF PURCHASE, TAVANNES WATCH Co WILL, IN ITS SOLE DISCRETION, REPAIR OR REPLACE ANY DEFECTIVE WATCH OR PART UNDER THE LIMITED WARRANTY FREE OF CHARGE SUBJECT TO THE RIGHT TO CHARGE FOR SHIPPING COSTS, AND SUBJECT TO THE FOLLOWING CONDITIONS: 

THE WATCH MUST BE ACCOMPANIED BY THE WARRANTY CARD (ENCLOSED WITH THE WATCH), DULY COMPLETED, DATED, STAMPED AND SIGNED BY AN AUTHORIZED TAVANNES WATCH Co BOUTIQUE OR RETAILER. SUCH CARD MAY ONLY BE COMPLETED BY AN AUTHORIZED TAVANNES WATCH Co BOUTIQUE OR TAVANNES WATCH Co RETAILER. 

THE SERIAL NUMBER ORIGINALLY IMPRINTED ON THE WATCH CASE IS CLEARLY LEGIBLE AND NO PART OF THE ORIGINAL WATCH.  

BACK OR ORIGINAL SERIAL NUMBER HAS BEEN REMOVED, CHANGED, ALTERED, REPLACED, ERASED OR DEFACED.  

IN ADDITION TO THE FOREGOING, ALL OTHER CONDITIONS SET FORTH IN THE TAVANNES WATCH Co (INTERNATIONAL) WARRANTY ARE APPLICABLE TO THE TAVANNES WATCH Co LIMITED WARRANTY IN THE UNITED STATES OF AMERICA AND CANADA. 

FAILURE OF ANY OF THESE CONDITIONS VOIDS ALL WARRANTY RIGHTS. THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY. TAVANNES WATCH Co SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. 

Tavannes Watch Co does not authorize any distributor or seller of its products to make any warranties beyond this limited warranty or to otherwise assume for Tavannes Watch Co any obligations or liability in connection with the sale or distribution of its products. 

Some States, provinces or territories do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. 

A warranty claim may be sent to the Tavannes Watch Co Service 

Tavannes Watch Co SA at the following addresses, or as specified above in using the procedure outlined in ‘How to Obtain Service’: 

Tavannes Watch Co SA After-Sales Service Switzerland, Chemin des Jardinets 2, 2710 Tavannes, Switzerland (Please send watch via insured carrier only, no drop off available at this location) 

Tel: +41 (0)32 483 72 80 

Email: [email protected] 

Our goods come with warranty that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The Mandatory Statutory Rights apply only to watches purchased in Australia and presented for warranty intervention in Switzerland or in the United States of America. 

The Tavannes Watch Co (International) Warranty gives you further benefits, which are in addition to your rights and remedies under the Australian Consumer Law and any other laws in relations to 

the goods. Subject to your Mandatory Statutory Rights under the Australian Consumer Law, the Tavannes Watch Co warrants its product against defects in materials and manufacturing for a period of two (2) years from the date of purchase. If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the watch (including, but not limited to postage, insurance, packing materials) to Tavannes Watch Co SA, an authorized Tavannes Watch Co boutique, Tavannes Watch Co retailer or Tavannes Watch Co After-Sales Service Center. 

In Australia, a claim under the Tavannes Watch Co (International) Warranty may be sent to: 

Tavannes Watch Co SA Switzerland, Chemin des Jardinets 2, 2710 Tavannes, Switzerland 

Tel: +41 (0)32 483 72 80 

Email: [email protected] 

How State and other laws apply The Tavannes Watch Co (International) Warranty gives you specific legal rights, and you may also have other rights which vary in the United States of America from State to State and may in addition vary from one country, province or territory to another.